WE’RE PEOPLE PEOPLE

Our people are our greatest asset. Our business is caring and supporting people throughout the community, and to do that we rely on the skills and dedication of our staff and volunteers.

We can be confident in the care we are giving our clients by supporting our workforce to be the best they can be within a great team environment, with access to modern systems and resources.

In 2013–2014, we had an 8% increase in overall staff numbers. We saw a decline in our casual workforce (1.51%) and full-time workforce (2.51%) but an increase in part-time workers of 4%.

Our rolling average turnover for the year under review was 30% compared to 36.1% for the previous period, and still reflective of the industry as a whole.

Seventy-nine percent of our workforce is employed in direct client care services.  Our staff-to-client ratio is low and has the potential to become lower as the increased complexity of client needs will demand high-level care and support.